Return Policy
14-day return policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@kombis.lv.
We will inform you about the return parcel locker address as soon as we receive your return request.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Please note, items sent back to us without first requesting a return will not be accepted.
Important:
All expenses related to the return of the item, including shipping costs, parcel locker fees, and any other possible expenses, are covered by the buyer.
Kombis.lv does not reimburse return shipping costs and is not responsible for costs that may arise during the return process.
For any questions, you can contact us by email at info@kombis.lv.
Damage and discrepancies
Please inspect your order immediately upon receipt and contact us without delay if the item is damaged, defective, or if you received the wrong item.
We will assess the situation and provide an appropriate solution.
Exceptions / non-returnable items
Some types of goods cannot be returned, for example:
- personalized items (e.g., custom orders or prints);
If you have any questions about a specific item, please feel free to contact us before making a purchase.
Unfortunately, promotional items and gift cards cannot be returned or refunded.
Exchange
The fastest way to get a different item is to return the existing item, and once the return is approved, make a new purchase for the desired item.
European Union 14-Day Right of Withdrawal
If the goods are delivered to the territory of the European Union, you have the right to cancel your purchase within 14 days of receipt without justification.
The product must be in the same condition as when you received it - unused, with tags and in its original packaging.
A purchase receipt or proof of payment is also required.
Refund
Once we have received and inspected your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and applied to the original method of payment within 10 business days.
Please note that it may take additional time for your bank or payment service provider to process and post the refund.
If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us by email at info@kombis.lv.